Customer help
We’re here to make your utility experience seamless and hassle-free.
Discover a range of useful advice and support with your utilities.
In an Emergency
If you need to report a power cut, please call 105. To report a loss of water or low water pressure, please call 0300 373 3540.
Getting Started
Information and help with what to do next if you're new to Leep.
Additional Support
We're here to help should life circumstances make it harder to manage your water and sewerage services.
Live Incidents
This page provides you with the latest information on any live incidents across Leep Utilities’ network.
Making Payments
Information on how you can make payments for your cold water, hot water, heating, or electricity service.
Moving In or Out
Information on what to do if you’re moving in or out of a property that is served utilities from Leep Utilities.
Social Tariff
Struggling with your water bill? Our Social Tariffs are here to help.
Water Saving Tips
Small changes can make a big difference to reduce your bills. Here are some simple tips to be water-wise at home.
MediaCityUK
Important information for residents. Welcome to our dedicated guide for domestic customers living in MediaCityUK.
Frequently asked questions
How can we help?
We’re here to make your utility experience seamless and hassle-free. Our online Help Centre covers a range of useful advice and support.
