Welcome to Leep
We’re delighted to be your utilities provider!
If this is your first time hearing about us, here’s a little introduction…
Leep Utilities is a UK-based utility company with a proud history of delivering customer service excellence. We understand how important it is to have consistent and accurate utility bills, so we’ve invested in an online self-service portal where you can manage your account anytime, anywhere.
- Learn more about us here.
- Have questions? Check out our FAQs later on this page.
Getting Started
Don’t have an account number yet? No problem.
Simply complete our Move In form and we’ll handle the rest. Once your account is set up, you’ll receive a welcome pack with all the information you need to log in to our customer portal.
New customer
Sign up here using your account number to create your account.
Already signed up?
You can sign in to manage your Leep Utilities account at any time here.
About us
Leep Utilities was established in April 2017 as a joint venture between Ancala Partners LLP, an independent investment management firm and The Peel Group, one of the UK’s leading private real estate and infrastructure investment companies.
With offices in Salford and Reading, we own and manage utility networks, including electricity, hot and cold water, heating, and cooling services. Some of our notable projects include Media City UK, Battersea Power Station, and Liverpool Waters, serving a mix of residential and commercial developments.
We have over 150,000 connected or waiting to be connected customers so you are in good company.
Frequently asked questions
Is the water supplied by Leep Utilities the same as the regional supplier’s?
Yes, the water comes from the same source as the regional supplier and is identical in quality.
Why am I with Leep Utilities instead of the regional supplier?
Your developer has selected Leep Utilities as the independent water and sewerage supplier for your development.
Will my charges differ from the regional supplier’s rates?
No, you will be charged the same as you would by the regional supplier.
Can I switch to another water supplier?
No, as is standard practice, switching water and sewerage providers is not an option.
Can I provide additional meter readings?
Yes, you can provide readings anytime. However, Leep Utilities bills quarterly. If you submit a reading after receiving an estimated bill, we will generate an updated, accurate bill.
How do I set up my account with Leep Utilities?
- Check the Welcome to Leep Utilities letter in your handover pack for detailed instructions.
- Need help? Call us at 0300 373 3540 to speak to our friendly team.
Does Leep Utilities offer the same services as other providers?
Yes, we provide the same services and an online portal for easy account management.
Will I notice any difference between Leep Utilities and the regional supplier?
No. The water quality and rates remain the same. The only difference is that Leep Utilities will handle your billing and customer service needs.
Is Leep Utilities’ customer service UK-based?
Yes, our customer contact centre is located in Salford, ensuring UK-based support.
Why do I receive separate bills for water and energy?
We send separate bills for your water and energy services. The Water bill covers clean water and wastewater. The Energy bill covers heat, hot water and electricity. This means that, depending on the services we provide to you, you’ll receive a separate bill for each service, making it easier to see exactly what you’re paying for.
I live in MediaCityUK – can I manage my Energy account online?
Not yet. If you’re a MediaCityUK customer, you can currently access online services for your Clean Water account, but online services for your Energy account won’t be available until Spring 2027. We’ll let you know as soon as Energy online services are available. Until then, please continue to use your existing payment and contact methods for your Energy account. There’s nothing you need to do in the meantime.
How can we help?
We’re here to make your utility experience seamless and hassle-free. Our online Help Centre covers a range of useful advice and support.