Terms and Conditions & Codes of Practice

To view all of our Charging Schemes, Terms and Conditions and Codes of Practice, please click here

Former SSE Water Customers

Following the announcement of Leep’s acquisition of SSE’s Water and Wastewater Networks, please click here for more information.

You are now able to pay your bill online; please click here to make a payment.

How to Pay

You can pay your bill online by making a card payment at a time that suits you.

To make a payment, select an option below:

If you live at MediaCityUK


For all other locations


Other Services

Between 15th and 19th August, we encountered some technical difficulties which resulted in us not receiving forms submitted via the website.

If you contacted us during this time using any of the below forms, please call our team on 0345 122 6780 to check if we received your information. Apologies for any inconvenience.


Think Before You Flush

Across the UK, millions of pounds are spent every year cleaning drainers and sewers due to items being flushed that cause blockages and sewer disturbance. Click here to learn more about what you should and shouldn’t be flushing down your loo.

Water Saving Tips

Small changes can make a big difference to the amount of water you use, and therefore, your water bills. Click here to learn more about how to save water, and save money on your water bills.

Priority Service Registers

We are aware that some of our customers have special requirements and need a priority service. For more information, please click one of the links below:

Water Customers

Electricity Customers

Useful Contacts

To request any of our Terms and Conditions or Charging Statements, please use the contact details below.