Social tariff
Struggling with your water bill? Our Social Tariffs are here to help
We understand that managing finances can be tough, and we’re committed to ensuring you can use water without financial stress.
How to apply
If you’re having trouble keeping up with payments, you may qualify for a reduction on your bill by switching to our social tariff. The tariff details vary by region but we’ll match any social tariff offered by the water provider in your area, including their eligibility criteria and pricing.
How to apply
You can apply by:
- Email: [email protected]
- Phone: Call us at 0300 373 3540, and our team will guide you through the process.
What you’ll need:
- Proof of income.
- Details of regular outgoings.
- Medical certificates (for disability or illness-related reductions).
- About 15 minutes to discuss your situation. Or, if you prefer, complete and return an e-form.
Our team is trained to provide compassionate support and may also suggest other programmes or schemes that could benefit you. We’re here to help.
How can we help?
We’re here to make your utility experience seamless and hassle-free. Our online Help Centre covers a range of useful advice and support.
