How to Pay

You will soon be able to pay your bill online.

For now, please call 0345 078 3200 to pay your bill.

Information regarding Change of Ownership

It was recently announced that SSE’s water and wastewater networks are now under the new ownership of Leep Utilities. This means that the responsibility of supplying you with water and wastewater services will transfer to Leep Utilities with effect from 31/05/2019.

The services you receive will continue as normal. The only change that you will notice is that from 31/05/2019 any correspondence regarding these services including bills will be sent by Leep Utilities rather than SSE.

This information will let you know about the change of ownership of the networks, what this means to you and answer any questions you may have.

We understand that you may want to check to ensure this information is correct. To do so, please contact SSE using the contact details you would normally use, or the numbers listed on their website Their contact details are also below.

Who are Leep Utilities?

Leep Utilities is an experienced owner and operator of utility networks, operating across the country including MediaCityUK in Manchester, Liverpool Waters and Canary Wharf in London.  Leep Utilities has extensive experience of operating water and wastewater networks, with existing sites across the North West and the ownership of SSE’s water and wastewater networks will establish Leep Utilities as the largest independent water and wastewater network operator in the UK.

What does this mean for you?

Leep Utilities has exactly the same duties and responsibilities as SSE and will remain committed to providing you with a high standard of service. We can also assure you that the new ownership of SSE’s water and wastewater networks will not in itself result in an increase in your charges.  Charges will continue to be calculated in accordance with the requirements stipulated by our Regulator.

The only difference you will immediately notice is a change of company name from SSE to Leep on your future letters, bills and bank statements.

What happens next?

Other than a change of name nothing else will change. Your charges will not increase as a direct result of this change of ownership, and the ways you pay your bill will not change.

If you are a Direct Debit customer, you do not need to resubmit a Direct Debit mandate; your payments will continue but you will notice a name change on your bank statements to Leep.

How do you get in touch?

For the time being, please continue to use the existing SSE contact details, a reminder of which are at the top of the page. In future, the telephone numbers you will need to use to get in touch with Leep Utilities will change; you will be contacted again nearer the time to provide you with the new telephone numbers.  

From 31/05/2019, the email address you will need to use to make contact regarding your account will change to

If you have any further questions, please click here to access our FAQs.

SSE and Leep Utilities remain committed to providing excellent standards of service before, during and after this transition. Please do not hesitate to contact us if you have any questions or concerns.

Think Before You Flush

Across the UK, millions of pounds are spent every year cleaning drainers and sewers due to items being flushed that cause blockages and sewer disturbance. Click here to learn more about what you should and shouldn’t be flushing down your loo.

Water Saving Tips

Small changes can make a big difference to the amount of water you use, and therefore, your water bills. Click here to learn more about how to save water, and save money on your water bills.

Useful Documents

To see our charging statements and terms and conditions, please click here.